Customer Centricity

Definition

Considering customers and their requirements as supreme, adapting to the changing needs of customers and walking the extra mile to provide customer delight at every touch point

Building Blocks

  • Service orientation and attitude to provide the best in class service to customers at all times
  • Empathize with the customers' point of view and meet the implied needs
  • Quality consciousness in all products, solutions and services
  • Proactiveness in anticipating and meeting customer needs
  • Agility in adapting and responding to customer requirements
  • Commitment towards exceeding customer expectations

Endurance at a Glance